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Privacy Policy

This Privacy Policy (along with our terms and conditions and any documents referred to therein) describes how Golden Chicken Farms Company (referred to as "Golden Chicken Farms Company", "we", "us", "our") collects, uses, discloses, and protects personal information, and respects the privacy of users of Golden Chicken Farms Company channels (referred to as "you", "your"). We are committed to ensuring the privacy and security of your personal information and comply with the applicable data protection regulations in the Kingdom of Saudi Arabia, including but not limited to the Personal Data Protection Law in the Kingdom of Saudi Arabia and the Data Management and Personal Data Standards issued by the National Data Management Office.

This Privacy Policy aims to inform data subjects, whether internal clients (employees of the company and their families, candidates, or consultants) or external clients (customers, suppliers, or service providers), about the types of personal data we collect, how we use and protect this data, and their rights regarding their personal data. We strive to provide transparency about our data handling practices and ensure that data subjects have sufficient information about the personal data processed when interacting with us through our various channels and customer contact points.

We process your data legally and appropriately in accordance with the applicable laws and regulations governing the company, including the Personal Data Protection Law in the Kingdom of Saudi Arabia by Royal Decree No. M/148 dated 5/9/1444 H, referred to as the Personal Data Protection Law.

This policy aims to clearly define how Golden Chicken Farms Company handles personal data to ensure it is processed legally, fairly, and transparently. We strive to provide accurate and concise information about our data handling practices, ensuring that data subjects understand how their personal data is collected, used, and protected. This policy is designed to build trust by demonstrating our commitment to privacy and compliance with relevant data protection legislation. It also aims to inform data subjects of their rights regarding their personal data and how to exercise these rights.

This Privacy Policy applies to all data collected and processed by Golden Chicken Farms Company through internal systems to manage our operational processes, our websites, mobile applications, branches, all devices related to our operational processes, our customer service centers, and any other channel or contact point where we collect your personal data. It covers processing activities related to the collection, storage, use, disclosure, and protection of personal data, ensuring compliance with the Personal Data Protection Law in the Kingdom of Saudi Arabia, the standards of the National Data Management Office, and relevant legislation. This policy applies to all customers, visitors, users of our services, and any third parties interacting with us regarding the processing of personal data.

Collection of Personal Data

Personal data means any and all information that can identify an individual and does not include any anonymized data. When dealing with us, it is necessary to collect some of your personal data to comply with legal obligations such as knowing internal and external customers and regulatory requirements. Based on your background and needs, we can treat you fairly, provide you with services that best meet your requirements, and offer you appropriate and relevant information and process your requests fairly and efficiently.

We collect your personal data directly (such as through electronic forms, dropdown lists, and selection buttons) and indirectly (such as through cookies, automatic information collection, and website analytics).

We collect, use, store, and transfer various elements of your personal data through different channels, including when:

• You apply for our products or services, visit our website, use our mobile application, communicate with us, submit a request, or provide feedback electronically or in person, or through external sources as permitted by applicable laws and regulations.
• You open an account with us as a customer, supplier, service provider, employee, or job candidate, etc., to carry out transactions as per the nature of the interaction.
• You request information from our customer service regarding inquiries, complaints, and disputes.
• You provide account information such as your personal data or identity-related information.
• You use your login credentials for electronic services such as the online store and the company's application to make purchases.
• When dealing with you as an external organization, we may seek information about your credit history from credit bureaus.
• We conduct necessary investigations, such as due diligence checks, anti-money laundering and counter-terrorism financing checks, and obtain the information needed to support our regulatory obligations, such as transaction details and the detection of any suspicious or unusual activities.
• You subscribe to our service or advertising publications.
• You enter a competition, promotion, or survey.

Types of Personal Data We May Collect

The types of personal data we may collect include:

• Full name, gender, date and place of birth, country of residence, contact details such as home, work, or delivery address, proof of address, email address, and phone numbers, identification information such as a photo ID.
• Relevant financial and banking information, such as the International Bank Account Number (IBAN) or other necessary information to carry out commercial transactions.
• Employment and income details such as annual income, benefits, net worth, source of funds, expected account, business volume, bank statements, and payment card details.
• Transaction and account activity records such as payment details to and from you, information related to products and services you have purchased from us, deposit methods, and the purpose of transactions with us.
• Communication records from or to us.
• Information obtained from credit reporting agencies and other financial institutions.
• Technical information including your IP address, login data to our website/application, browser type and version, time zone settings and location, operating system, platform, and other technologies on the devices you use to access this site. We use this information for system administration or for our business purposes.
• Profile data including username and password, purchases or orders you have made, your interests, preferences, feedback, and survey responses.
• Usage information including information about how you use our website, application, and various services.
• Marketing and communication information including your preferences in receiving marketing from us and any third parties on our behalf and your communication preferences.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical data from analytics providers such as marketing and market research companies.
  • Contact, financial, and transaction data from payment service providers.
  • Identity and contact data for the purpose of knowing your customer from individual and publicly available sources, and any consumer reporting agencies, etc.
• Use of Your Personal Data
• We will only use your personal data after obtaining your consent or when Golden Chicken Farms Company has a legal basis or when applicable laws require us to do so.
• We use the personal data we collect to provide our customers with products and services, manage our business and customer relationships, and deliver a rich and enhanced customer experience.
• We use your personal data appropriately to manage your transactions and respond to your requests.
• We use your personal data to provide more relevant products and services, execute your instructions, and deliver online services, mobile services, and other online products and services from Golden Chicken Farms Company.
• We will use your personal data to fulfill our compliance obligations, comply with laws, regulations, and regulatory requirements, and share it with regulatory authorities when necessary.
• We use personal data to protect the public interest, detect and prevent financial crimes, including fraud, terrorism financing, money laundering, or other illegal activities.
• When we obtain your consent, we may use your personal data such as your email address and mobile phone number to provide you with direct marketing and promotional advertisements and updates on deals and exclusive offers that may interest you on our website.
• Information about convictions and criminal offenses.
• We also collect, use, and share aggregated data such as statistical or demographic data. Non-personal data may be derived from your personal data but is not considered personal data by law as it does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data in a way that identifies you, directly or indirectly, we treat the combined data as personal data to be used in accordance with this Privacy Policy.
• Disclosure of Your Personal Data

We will disclose your personal data to third parties under the following circumstances:

• On a confidential basis, as permitted by applicable laws, or where required for the purposes of providing products or services, for administrative purposes, billing purposes, and other business and ancillary purposes.
• When providing instructions to service providers inside or outside Golden Chicken Farms Company, locally or internationally, to process personal data for permitted purposes on our behalf and in accordance with our instructions, ensuring that agreements are in place as applicable and relevant procedures are followed according to the law.
• When we need services from companies in the field of fraud and crime prevention and from companies providing similar services, including financial institutions such as credit reference agencies and regulatory bodies.
• When we need services from companies in the field of information technology, platform management, document translation, customer support, marketing and promotion of our services and products, internal and external audits, storage, and payments, and when dealing with local or international banks.
• When transferring or merging parts of our business or assets or in the event of a merger or acquisition of Golden Chicken Farms Company by another entity, we may disclose information to external parties.
• When required to share information with any institution, securities market, system, settlement, account controller, or any other participant according to relevant regulations and counterparties such as brokers and others where the intention of this disclosure is reasonable and for the purpose of influencing, managing, or reporting transactions related to providing services or achieving a relationship related to these transactions.
• When dealing with courts, law enforcement authorities, legislators, lawyers, or other parties who determine, exercise, or defend a legal or equitable claim or for alternative dispute resolution purposes.
• After obtaining your consent to disclose it.
• In connection with mergers, acquisitions, or other corporate transactions.
• To companies that may act as data processors or controllers providing system management services and internal reporting activities at Golden Chicken Farms Company.
• To companies that may act as joint or individual data processors or controllers for Golden Chicken Farms Company, such as service providers, payment processors (e.g., Visa, MasterCard, Mada, etc.), credit bureaus or financial institutions, banks operating in the Kingdom of Saudi Arabia, regulatory bodies, and external audit bodies.
• In general, we will disclose your personal data when you indicate or authorize us to do so, or when it is permitted or required by legal, legislative, or official requests, or as required to investigate actual or suspected fraudulent or criminal activities. We ensure that any third party with whom we share your personal data adheres to appropriate data protection and confidentiality measures as stipulated by applicable laws and regulations.

Legal Basis for Using Personal Data

We may use your personal data for the following purposes, based on one or more legal bases for processing your data:

• To enter into transactions with us or execute joint operations.
• To provide services to you in accordance with the agreement or agreements you or your organization may have with Golden Chicken Farms Company, for record-keeping and compliance purposes.
• To provide you or your organization with current products, offers, and other services available through Golden Chicken Farms Company and/or to handle any requests or inquiries you may have.
• To respond to your requests for information and follow up to see if any additional assistance is needed.
• To Comply with Our Legal Obligations
• To comply with any applicable laws in any country where we operate or provide services.
• For the purposes of preventing and detecting suspicious activities, fraud, or other crimes and cybercrimes and/or misuse of our services.
• To comply with any legal or regulatory requirements or best practices and fulfill our obligations under any reporting agreement with any tax authority or revenue services from time to time.
• Pursuing Our Legitimate Interests
• For our own administrative and operational procedures.
• For statistical purposes, market research, product analysis, and to develop and improve our products and services.
• To execute, monitor, and analyze our business or operations, including the activities outlined in this policy.
• To enforce or apply any agreement and/or to protect our property or rights or the property or rights of others and to defend against any potential claims.
• For Marketing Purposes with Your Consent

We will process your personal data for the following purposes (after obtaining your explicit consent when legally required) in accordance with your preferences:

• To communicate with you through the channels you have approved to keep you informed about the latest developments, announcements, and other information about our services, products, and technologies.
• To conduct customer surveys, marketing campaigns, market analysis, or promotional activities.
• To collect information about your preferences and create a user profile to personalize and enhance the quality of our communication and interaction with you (for example, by tracking newsletters or website analytics).
• To conduct monitoring by us or by any other person on our behalf using various methods, including:
  • Using intelligent automated monitoring tools.
  • Through random system monitoring, for example, systematically via electronic communication recording tools.
  • Specific system monitoring, for example, in relation to investigations or regulatory requests or data subject access requests or litigation or arbitration or mediation.
  • Data tracking, aggregation, and analysis tools that pull data from disparate data sources to draw links and/or detect patterns or interactions or preferences for analysis, including predictive analysis.
  • Using other similar monitoring technologies that may become available from time to time.
• When legally required, we will not use your personal data to make any automated decisions that affect you or create profiles other than as described above.

We will use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose and the law (in which case, your knowledge or consent is not required). If you would like an explanation of how we determine the compatibility of the reason and the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you accordingly and explain the legal basis that allows us to do so. Please note that we may process your personal data when required or permitted by law.

Data Minimization

Where, and to the extent possible, we anonymize the data we hold about you when it is no longer necessary to identify you from the personal information we hold about you.

Crime Prevention

To comply with our legal obligations and protect against crimes in general, such as money laundering, fraud, or cybercrimes, we may conduct due diligence checks and request additional information from you. This may include verifying your identity, conducting background checks, and sharing your personal data with competent authorities, as permitted by applicable laws and regulations.

Cross-Border Data Transfers

If we transfer your personal data to countries outside the Kingdom of Saudi Arabia, some of our external parties are located outside the Kingdom of Saudi Arabia, so processing your personal data may involve transferring data outside the Kingdom of Saudi Arabia for permitted purposes.

Please contact us if you want more information about the specific mechanism we use when transferring your personal data.

Personal Data Security

We maintain technical, organizational, physical, electronic, and procedural measures to ensure the security and confidentiality of your personal data against any unauthorized access, use, disclosure, accidental alteration, unlawful destruction, or other unauthorized processing. These measures include data encryption, access controls, firewalls, and regular security assessments. We provide our employees with training on the importance of data privacy and ensure their compliance with applicable policies and procedures. Golden Chicken Farms Company has a code of conduct that includes a section on information confidentiality, requiring every employee, contractor, external vendor, or any party we deal with to maintain the confidentiality of business and internal information obtained during their work with Golden Chicken Farms Company.

Despite implementing such measures, we cannot fully guarantee the security of your information; any transmission by you is at your own risk. You are responsible for maintaining the confidentiality of any password or account details.

When you choose to click on a link to any third-party websites, please note that these sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or the security of your personal data on third-party sites. Please check their policies before submitting any personal data to those sites.

Personal Data Breach

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulatory authority of a breach where we are legally required to do so. If you need more information on how we handle data breaches, please contact us at (info@goldenchicken.com.sa).

Retention of Personal Data

We retain your personal data as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable laws and regulations. We will retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and legal policies. When personal data is no longer needed, we securely dispose of it, anonymize it, or de-identify it.

Joint Accounts

If you have a joint account with another individual or individuals, please note that we may disclose account information and transaction details to all joint account holders. Each joint account holder is responsible for ensuring they have the necessary authority and consent to provide and access personal data related to the joint account.

Authorized Representatives

We may collect and process personal data related to your authorized representative(s) to identify and provide our services if you have authorized someone else to act on your behalf regarding your accounts or transactions with us. It is your responsibility to ensure you have obtained your representative's consent to provide us with their personal data.

Your Rights and Choices

Under certain circumstances, you may have specific rights regarding your personal data. For example, you may have:

• The right to know and access our contact details, the exact reason for collecting your personal data, the methods used to collect personal data, and whether the collected personal data will be shared with third parties.
• The right to access your personal data from us and obtain a copy in a clear and readable format, consistent with the content of the records.
• The right to request correction or updating of any personal data collected by Golden Chicken Farms Company if it is incomplete, inaccurate, or outdated.
• The right to request the destruction of your personal data collected by Golden Chicken Farms Company. Note that reasons can range from an individual withdrawing their consent to collect data to the data no longer serving the purpose for which it was initially collected. However, Golden Chicken Farms Company may retain this information in accordance with applicable policies and laws.
• The right to object to or restrict certain processing activities of your personal data and withdraw your consent when necessary.
• Golden Chicken Farms Company ensures that you are appropriately informed of these rights and establishes dedicated channels for you to exercise them properly. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information regarding your request to speed up our response.

We try to respond to all legitimate requests within one month of receipt. Occasionally, it may take longer than a month if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you updated.

To exercise your data subject rights or if you believe your personal data is incorrect or incomplete, please fill out the data subject request form [click here] and contact us at (info@goldenchicken.com.sa) with a copy of the form and details of your request.

Withdrawal of Consent

When we rely on your consent to process personal data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. To manage your consent preferences, please contact us using the details provided below.

Your Responsibilities

While we take the necessary steps to protect your personal data, you need to act appropriately to safeguard your information, such as keeping your login credentials secure and promptly notifying us of any unauthorized access or use of your accounts.

Minors' Privacy

Our services are not designed for individuals under the age of eighteen (18) if you are a resident of Saudi Arabia and under the age of eighteen (18) or a resident elsewhere and have not yet reached the age of majority in the jurisdiction where you reside, and we are not permitted to contract with you directly. Where required by local legislation, by agreeing to this Privacy Policy, your parent or legal guardian acknowledges and agrees to the terms of this Privacy Policy on your behalf. If we request your consent to process your personal data for a specific purpose under this Privacy Policy, this consent must be granted on your behalf by your parent or legal guardian.

It is important to note that we do not knowingly collect personal data from or about minors without the consent of their parents or legal guardians, except in the case of employees for operational purposes of the Human Resources department. If you believe we have inadvertently collected personal data from a minor, please contact us immediately so we can take appropriate action to delete the relevant personal data.

Use of CCTV and Monitoring

For security and safety purposes, we may use closed-circuit television (CCTV) cameras and monitoring systems in our buildings. Recorded footage may be used to monitor and investigate security incidents, prevent fraud, and ensure the safety of our customers, employees, and assets.

Marketing Communications

At Golden Chicken Farms Company, when we have a legal basis to do so, as mentioned above, or with your consent, we may send you marketing communications about our products, services, promotional offers, and events. Our marketing communications may include personalized and non-personalized materials, with personalized materials being tailored based on the information we know about you.

You can withdraw your consent or opt-out of receiving marketing communications at any time by emailing us at (info@goldenchicke.com.sa).

Social Media

We may interact with you on social media platforms to provide information, respond to inquiries, and promote our products and services. Please note that any information you post or disclose on our social media pages may be visible to the public, and you should exercise caution when sharing personal or sensitive personal data, as defined by the Personal Data Protection Law in Saudi Arabia.

Monitoring and Recording Calls and Electronic Communications

To ensure quality monitoring, assurance, training, and compliance, we may monitor and record telephone calls, including customer service calls and calls with our representatives, as well as record electronic communications, such as emails and instant messages, exchanged between you and our representatives. We will inform you if a call is being recorded, and recorded calls will be supervised in accordance with applicable data protection laws and regulations. These measures are taken to ensure the security of our systems, prevent fraud, and maintain regulatory compliance.

Cookies

A cookie is a small file placed on your computer's hard drive. Its functions include storing login and session states, recording your user preferences, and analyzing web traffic.

Apart from the data you choose to disclose and share with us, we cannot access your computer or any other information about you using cookies. Although most browsers automatically accept cookies, you can modify your browser settings to disable cookies. You can control your cookies from your browser menu. You can easily remove any cookies created in your browser's cookie folder. Depending on the type of browser you use, please note that this may prevent you from fully experiencing the website as intended.

Third-Party Links

Our website or mobile applications may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties before providing any personal data to them.

Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy from time to time to reflect changes in our privacy practices, legal obligations, or as required by applicable data protection laws and regulations. We will provide notice of any material changes by posting the updated Privacy Policy on our website or through other appropriate means. We encourage you to review this Privacy Policy periodically for any updates. The amended Privacy Policy will be effective as of the updated effective date mentioned at the beginning of the policy.

Indemnification

You agree to defend, indemnify, and hold harmless Golden Chicken Farms Company, its directors, officers, employees, and agents from and against all claims and expenses, including attorney's fees, arising out of a breach of this Privacy Policy or misuse of the services or the Golden Chicken Farms Company website and online store, including any breach or misuse by your employee or agent, if applicable.

Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the applicable laws of the Kingdom of Saudi Arabia. Any disputes arising out of or relating to this Privacy Policy are subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.

Filing a Complaint or Objection

If you have any concerns or believe that we have not complied with the Personal Data Protection Law, you can file a complaint with the Data Protection Officer at Golden Chicken Farms Company at (info@goldenchicke.com.sa).

Contact Us and Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: Golden Chicken Farms Company Head Office Address: P.O. Box: 19521 Riyadh 11445, Kingdom of Saudi Arabia For calls within the Kingdom: 920009786 For calls outside the Kingdom: 00966920009786 Website: www.goldenchicken.com.sa Email: (info@goldenchicke.com.sa)

Any inquiries related to the use of your personal data should be sent to the above email address.

Golden Chicken Farms Company is committed to protecting your privacy, addressing any concerns, and resolving any issues related to the processing of your personal data, and will handle your personal data with the utmost care and respect. To provide feedback on the above contact channels, please contact us via Golden Chicken Farms Company phone: 920009786.

Periodic Review of This Policy

The company management reserves the right to review and update this policy at any time, and updates will be reflected to both parties.